When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.



How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: Pro-Active Wellness Centres Ltd, 266-268 Wickham Road, Shirley, Croydon, Surrey, CR0 8BJ.



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



You can make payments to us either by purchasing one of our gym wear products or by purchasing your gym membership online.
When you purchase your online membership, this is done through our partner ClubWise who provides us with the online e-commerce platform that allows us to take payment from you.

If you choose to purchase any of our gym wear products, upon checkout you will be passed over to PayPal to make your payment. This is done in accordance with PayPals terms & conditions. We receive transaction confirmation details back from PayPal so that we can then progress your order.

At no point are your payment details stored on our system.



In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the United Kingdom and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.



When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our site uses secure socket layer technology (SSL), this means that any form you complete on our site is securely encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all generally accepted industry standards.



Cookies are small text files that are transferred by a website to your browser directory. They help the website identify your browser or device. They perform different tasks on a website, and certain aspects of the website will not function correctly without them. To find out more about cookies visit: All About Cookies.

Cookies used on this website

Google Analytics is used to gather information about users, how they found and navigated the site, as well as facts about which browsers they have used. The data gathered by this cookie is anonymous and is used to enhance the usability of the website.

Cookies are also used by our e-commerce system and are required to allow the ordering process to function correctly.



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at ProActive Wellness Centres Ltd, 266-268 Wickham Road, Shirley, Croydon, Surrey, CR0 8BJ.


Last Updated – 14 December 2015


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